Canadian Office Workers Embrace Shadow AI, Raising Security Concerns

Proctor noted that employees are naturally inclined to seek out tools that enhance their efficiency and creativity. “As humans, we’re going to find things to help ourselves to evolve… to get more efficient, to get more creative,” she stated. Survey results show that over half of the respondents, precisely 55%, reported saving between one and three hours weekly thanks to AI, while 26% claimed savings of up to six hours.

Furthermore, the survey highlighted that 61% of employees feel that AI enables them to complete tasks more quickly. Other benefits cited include improved workload management (43%), enhanced accuracy (40%), and increased creativity (39%).

Challenges and Recommendations for Organizations

Despite the positive outlook from employees, the survey revealed a disconnect between employee engagement with AI and organizational adoption. Only 29% of those surveyed believe their employer is utilizing AI to its fullest potential. Alarmingly, 46% of workers indicated they would consider leaving their current position for a role at a company that employs AI more effectively.

In light of these findings, Deb Pimentel, president of IBM Canada, urged organizations to prioritize secure and effective AI solutions. She noted, “AI adoption in the workplace is no longer theoretical, it’s happening, and it’s being led by employees.” Pimentel encourages leaders to align AI initiatives with concrete business objectives and cultivate a data-driven culture that supports the effective use of AI.

Proctor emphasized the need for organizations to invest in enterprise-grade AI tools to prevent employees from turning to personal devices. “We need to close that gap,” she said, advocating for proactive approaches that meet confidentiality, regulatory, and conduct requirements.

The survey, which included 4,000 full-time office workers familiar with AI tools across Canada, the USA, Mexico, and Brazil, was conducted by Censuswide from May 23 to May 30, 2025. As businesses navigate the challenges posed by shadow AI, understanding employee perspectives will be crucial in harnessing AI’s potential while safeguarding sensitive information.