Winnipeg Residents Share Life Wisdom Through Unique Hotline

Residents at Misericordia Place in Winnipeg have launched a unique life advice hotline, allowing callers to hear valuable insights from seniors. This initiative, which began in October 2025, features recorded messages from ten residents offering guidance on various topics, from personal authenticity to relationship advice.

When callers dial 204-788-8060, they can choose from several recorded messages, including Cheryl’s advice on staying true to oneself and Randy’s insights on personal growth. The hotline also showcases light-hearted contributions, such as Maurice’s wisdom on hunting and moose calls.

The project stems from the creative efforts of artists-in-residence, including Francesca Carella Arfinengo, Natalie Baird, and Toby Gillies, who have dedicated around 14 years to leading art workshops at the care home and the nearby Misericordia Health Centre. “People share or they get really enthralled with art when they’re making things that tell stories about their lives,” says Gillies.

The artists encouraged residents to reflect on meaningful memories or places, translating these moments into drawings, paintings, or written pieces. This creative process fostered conversation, which was then distilled into the ten advice clips featured on the hotline.

Baird emphasizes the importance of connection: “The people who live here are our neighbours, and this project is about how we get to know them and share what excites them with the larger community.” The hotline has already gained attention, with inquiries from The Drew Barrymore Show and a suggestion from Winnipeg Mayor Scott Gillingham to allow callers to leave city management advice.

Many residents have found a sense of purpose and expression through art. For instance, 58-year-old Cheryl Towers describes how painting transports her beyond the confines of her room. She encourages others to embrace their true selves, stating, “It’s very important to live according to what you believe, because it’s you who has to live with yourself later.”

At 74, Randy Jestin shares insights about the importance of listening. He reflects on advice from a friend, emphasizing the value of selflessness and support: “People tell you what they need if you listen. Sometimes the meaning is between the words, not the words themselves.” His experience raising two daughters as a single father shaped his understanding of communication and support.

The artists involved in the project have resonated with the residents’ advice. Baird finds Jestin’s guidance particularly relevant in her work with seniors, noting the necessity of continuous engagement. Carella Arfinengo recalls a poignant moment with a resident who shared her life experiences despite never having married, highlighting the rich, diverse narratives that often go unheard.

Eighty-year-old Elaine Clifton contributes her own perspective on marriage, celebrating her 57 years with her husband. Her simple yet profound advice is, “The fellow you marry should be your best friend.”

As the hotline continues to grow, the artists are considering adding new messages in the upcoming year. This initiative not only provides a platform for sharing wisdom but also strengthens community ties and fosters understanding among generations. The project exemplifies the importance of listening to and valuing the experiences of older adults, creating a dialogue that enriches the lives of both callers and residents alike.