Winnipeg Enhances Assistance for Low-Income Water Bill Relief

The City of Winnipeg has expanded its financial assistance for low-income residents grappling with increased water and sewer bills. This move comes in response to significant rate hikes that took effect on April 1, 2025, which saw the average household’s sewer charges rise by an additional $18.67 per month, amounting to an extra $168.03 for the remainder of the year.

In light of these changes, the city has boosted the maximum credits available through its H2O Help to Others program, a collaborative effort with the Salvation Army. This initiative aims to provide one-time utility bill credits to those in financial distress. According to city spokeswoman Terryn Shiells, the maximum credit for a one-person household has increased from $155 to $280, while households with five or more members can now receive up to $580, up from $400.

Concerns About Affordability and Access

While these adjustments are a step forward, some city officials and advocacy groups argue that more comprehensive support is vital. Coun. Sherri Rollins, who has been vocal about the challenges posed by the recent fee hikes, expressed concern that the relief measures still fall short. “There is a real public frustration here with rate hikes and payment delays,” she stated, emphasizing the need for coordinated relief efforts to address the immediate needs of vulnerable households.

The city report highlights that many low-income families are likely struggling to meet their utility expenses. Yvette Cenerini, the manager of customer engagement and strategic services at Winnipeg Water and Waste, noted that “low-income individuals and families may be struggling more to pay their utility bill.” Plans are underway to simplify the application process for the H2O program, although specific details have yet to be announced.

Furthermore, residents are facing additional financial burdens due to a rise in the annual garbage collection fee, which increased from $93 to $254 as of April 1. In conjunction, the city council approved a 5.95 percent property tax hike, the steepest increase since the 1990s, which will cost the average single-family home an additional $121.

Calls for Enhanced Support and Communication

Advocates for low-income families continue to emphasize the importance of accessibility to the H2O program. Molly McCracken, director of the Canadian Centre for Policy Alternatives in Manitoba, remarked that the fee increases are particularly detrimental to households already struggling with the affordability crisis. She called for an emergency fund to assist those in need before they face payment deadlines.

Coun. Ross Eadie, chairman of the water and waste committee, acknowledged the increase in credits but concurred that more assistance is necessary. “The program did and does need to be expanded,” he stated, highlighting the plight of residents in impoverished areas who often lack access to basic services. He suggested that the city consider implementing a policy for “one-time forgiveness” of unexpectedly high utility bills caused by unforeseen circumstances, such as leaks.

Looking ahead, affordability concerns are expected to escalate, particularly as proposed sewer rate increases for 2026 and 2027 are anticipated. Eadie warned that the city must generate additional revenue to fund a significant upgrade to the North End sewage treatment plant, which is projected to cost more than $3 billion. This upgrade aims to enhance treatment capacity while significantly reducing pollution.

The ongoing discussions surrounding utility rates and support programs highlight the critical need for effective communication and timely assistance for Winnipeg’s low-income residents. As city officials work towards refining these measures, the urgency for a coordinated response remains a pressing concern for many in the community.